Realise
Training Group
FAQ
What is a Unique Student Identifier (USI)?
A USI is your individual education number for life. It also gives you an online record of your vocational education and training (VET) undertaken in Australia.
If you're at university, TAFE or doing other nationally recognised training, you need a USI. Without one, you can't get Commonwealth financial assistance or your qualification or statement of attainment.
What if I have a complaint?
RTG is committed to managing complaints and appeals fairly, respectfully, and efficiently. We ensure natural justice and procedural fairness for all concerns raised.
Our Commitment:
- Process is publicly available and transparent
- Written acknowledgement within 5 business days
- Resolution within 20 business days
- Progress updates if resolution exceeds 60 days
- Independent review option if required
- Secure and confidential record-keeping
- Continuous improvement through feedback
How to Submit:
Complaints must be submitted in writing and can be sent directly to our CEO or via our Complaints & Appeals Form.
Contact Information:
Email: matt@realisetraininggroup.com.au
Phone: 0412 314 314
Timeline:
- Acknowledgement: Within 5 business days
- Resolution: Within 20 business days
- Academic Director contact: Within 30 days if needed
Download Forms & Policies:
What if I need to cancel/want a refund?
Cooling-Off Period:
You have 7 days from enrolment to request a refund, provided you haven't accessed programme materials or mentoring services.
Refund Conditions:
- No refunds once access to programme resources is provided
- No refunds once mentoring has commenced (mentor allocation, sessions, reviews, etc.)
- No partial refunds for unused sessions or incomplete stages
- Non-transferable enrolments without written approval
Programme Changes:
RTG may reschedule sessions, update materials, or adjust delivery methods to maintain quality and relevance. Alternative mentor assignments will be provided where appropriate.
Exceptional Circumstances:
Case-by-case review is available for serious illness or genuine hardship. Pro-rata refunds may be provided if RTG cancels a programme and no alternative is offered. Your rights under Australian Consumer Law are preserved.
Download Cancellation Policy:
Cancellations & Refunds Policy (PDF)For Refund Requests:
Please contact us directly to discuss your situation.